FAQ

Frequently Asked Questions (FAQ)

General Questions

What is ROJCRAFT LLC?

ROJCRAFT LLC is an online retailer specializing in artificial flowers, decorative plants, garden décor, and home decoration products. We serve customers across the United States, Canada, and Türkiye, offering carefully selected products designed to enhance indoor and outdoor spaces.

Where are you located?

Our company is registered in the United States.

Company Address:

1500 N GRANT ST STE 10093

DENVER, CO 80203

UNITED STATES

Fulfillment & Returns Address:

YENISEHIR MAH. 78 SK. NO 10J/1 D 16

MERKEZ, KARS 36000

TURKIYE

Products

Are your artificial flowers and plants realistic?

Yes. We carefully select products designed to provide a realistic appearance, detailed craftsmanship, and long-lasting decorative value.

Can artificial plants be used outdoors?

Many of our products are suitable for outdoor use. Product descriptions will indicate whether a specific item is recommended for outdoor environments.

Will the colors look exactly the same as shown online?

We make every effort to accurately display product colors. However, slight variations may occur due to monitor settings, lighting conditions, and manufacturing differences.

Ordering

How do I place an order?

Simply browse our website, add your desired products to your cart, and proceed through our secure checkout process.

Can I modify or cancel my order after placing it?

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible at hello@rojcraftllc.com.

Will I receive an order confirmation?

Yes. After your purchase is completed, you will receive an order confirmation email containing your order details.

Shipping

Which countries do you ship to?

We currently ship to:

  • United States

  • Canada

  • Türkiye

How long does shipping take?

Estimated delivery times are:

  • United States: 5–12 business days

  • Canada: 7–14 business days

  • Türkiye: 2–7 business days

Delivery times may vary depending on carrier operations, customs procedures, weather conditions, and seasonal demand.

Do you provide tracking information?

Yes. Once your order has been shipped, a tracking number will be sent to your email address.

Are customs fees included?

International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities. These charges are the responsibility of the customer.

Payments

What payment methods do you accept?

We accept secure payments through approved payment providers available at checkout, including major credit cards, debit cards, Shopify Payments, PayPal (when available), and other supported payment methods.

Is my payment information secure?

Yes. All payments are processed through secure and encrypted third-party payment gateways. ROJCRAFT LLC does not store complete payment card information.

Returns & Refunds

What is your return policy?

Customers may request a return in accordance with our Refund Policy. Returned items must generally be unused, in their original condition, and returned within the applicable return period.

What should I do if I receive a damaged item?

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged item and packaging.

When will I receive my refund?

Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.

Warranty

Do your products come with a warranty?

We stand behind the quality of our products. If you receive a defective or damaged item, please contact us promptly so we can review your claim in accordance with our Warranty Policy.

Customer Support

How can I contact ROJCRAFT LLC?

Email: hello@rojcraftllc.com

Phone: +1 (435) 341-0844

We typically respond to customer inquiries within 24–48 business hours.

Still Need Help?

If you cannot find the answer you are looking for, please contact our customer support team. We are always happy to assist you and ensure that your experience with ROJCRAFT LLC is exceptional.