Support Policy

Customer Support

Welcome to the ROJCRAFT LLC Support Center.

Our goal is to provide every customer with a smooth, secure, and satisfying shopping experience. Whether you need assistance before placing an order or support after your purchase, our team is here to help.

We are committed to delivering responsive customer service and resolving inquiries as quickly and efficiently as possible.

How Can We Help?

Our support team can assist with:

Product Information and Recommendations
Order Status and Tracking Requests
Shipping and Delivery Questions
Returns and Refund Assistance
Warranty Claims
Payment and Billing Questions
Account and Checkout Support
General Customer Inquiries

Order Support

If you have already placed an order and require assistance, please include your order number when contacting us. This helps us locate your order quickly and provide faster support.

For order-related inquiries, please provide:

Full Name
Order Number
Email Address Used for Purchase
Brief Description of Your Request

Shipping & Delivery Assistance

If you have questions regarding shipping times, package tracking, or delivery updates, our team will be happy to assist you.

Estimated Delivery Times:

United States: 5–12 Business Days
Canada: 7–14 Business Days
Türkiye: 2–7 Business Days

Please note that shipping times may vary due to carrier operations, customs processing, weather conditions, or seasonal demand.

Returns & Refunds

If you wish to request a return or refund, please review our Refund Policy and contact our support team for assistance.

To help us process your request efficiently, please include:

Order Number
Product Name
Description of the Issue
Supporting Photos (if applicable)

Warranty Assistance

If you receive a defective or damaged product, please contact us within 7 days of delivery.

Our team will review your request and provide assistance in accordance with our Warranty Policy.

Response Times

We strive to respond to all customer inquiries within:

24–48 Business Hours

Response times may vary during holidays, promotional periods, or periods of unusually high customer demand.

Contact Our Support Team

Email:
hello@rojcraftllc.com

Phone:
+1 (435) 341-0844

Company Address

1500 N GRANT ST STE 10093

DENVER, CO 80203

UNITED STATES

Fulfillment & Returns Address

YENISEHIR MAH. 78 SK. NO 10J/1 D 16

MERKEZ, KARS 36000

TURKIYE

Our Commitment

At ROJCRAFT LLC, customer satisfaction is at the core of everything we do. We value the trust our customers place in us and continuously work to provide quality products, reliable service, and professional support throughout every stage of the customer journey.

Thank you for choosing ROJCRAFT LLC.