Shipping policy

Shipping Policy

Thank you for shopping with ROJCRAFT LLC. We are committed to delivering your orders safely and efficiently.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Destinations

We currently ship to:

United States
Canada
Türkiye

Estimated Delivery Times

Delivery times may vary depending on destination, product availability, and carrier service.

United States: 5–12 business days
Canada: 7–14 business days
Türkiye: 2–7 business days

Please note that delivery times are estimates and may be affected by customs procedures, holidays, weather conditions, or carrier delays beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the shipping destination, package weight, and order size.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Customers are responsible for any additional charges that may apply.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing an order. ROJCRAFT LLC is not responsible for delays, lost shipments, or additional costs resulting from incorrect address information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us at hello@rojcraftllc.com within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue.