Warranty Policy

Our Commitment to Quality

At ROJCRAFT LLC, we are committed to providing high-quality artificial flowers, decorative plants, and garden décor products that meet our standards for craftsmanship, appearance, and durability.

We carefully inspect our products and work with trusted suppliers to ensure that every item is delivered in excellent condition.

Limited Product Warranty

ROJCRAFT LLC warrants that products purchased through our website will be free from material defects in workmanship and manufacturing at the time of delivery.

If you receive a product that is damaged, defective, or significantly different from the item ordered, please contact us within 7 days of delivery at hello@rojcraftllc.com. Our team will review the issue and, when appropriate, offer a replacement, store credit, or refund in accordance with our Refund Policy.

What Is Covered

This warranty may cover:

Manufacturing defects
Items damaged during transit
Incorrect products received
Significant defects affecting the intended use of the product

What Is Not Covered

This warranty does not cover:

Normal wear and tear
Damage caused by misuse, negligence, accidents, or improper handling
Product alterations or modifications made after delivery
Damage resulting from improper installation or storage
Minor variations in color, texture, or appearance due to screen settings, lighting conditions, or manufacturing tolerances

Claims Process

To submit a warranty claim, please provide:

Your order number
A description of the issue
Clear photographs showing the defect or damage

Claims can be submitted by contacting:

Email: hello@rojcraftllc.com

Our support team will review all claims and respond within a reasonable timeframe.

Limitation of Liability

To the maximum extent permitted by applicable law, ROJCRAFT LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products.

Our liability shall be limited to the purchase price of the affected product.

Policy Updates

ROJCRAFT LLC reserves the right to modify or update this Warranty Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.